Return Policy
At Gooshopy, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, please review our refund policy below.
1. Returns
- You may return items within 30 days of the purchase date.
- Items must be unworn, unwashed, and in their original condition with all tags attached.
2. Non-Returnable Items
Certain items are non-returnable, including:
- Sale or clearance items
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at [email protected] or 9788324554 to request a return authorization.
- Provide your order number and reason for the return.
- Once authorized, you will receive instructions on how to send your item back.
4. Refund Process
- After we receive and inspect your return, we will credit your refund within [5-10] business days.
- Refunds will be issued to the original payment method used at the time of purchase.
5. Shipping Costs
- Original shipping costs are non-refundable.
- Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., defective item, wrong item sent).
6. Exchanges
If you would like to exchange an item for a different size or colour, please follow the return process above and place a new order for the desired item.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within [7] days of receiving the item. We will provide instructions for a replacement or refund.
8. Changes to This Policy
We may update this refund policy from time to time. Any changes will be posted on this page with an updated effective date.
9. Contact Us
If you have any questions or concerns regarding our refund policy, please reach out to us at:
Gooshopy
support@gooshopy.shop
9788324554